Q. What is a Wallet Key key in your wallet?
A Wallet key allows you to store your Wallet key so you can unlock doors using your phone.
Q. How can I tell if I can use a Wallet key?
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
Q. I am not able to add my Wallet key to Wallet. What should I do?
Don’t worry, you can always check in at the front desk when you arrive at the hotel in person.
Q. Can I use a Wallet key and a physical hotel key card at the same time?
Yes, you can use both.
Q. What if I have multiple stays at a hotel?
Your room key will be automatically activated for each room that you have reserved.
Q. What happens to my Wallet key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help.
Q. Which devices support Wallet key in Google Wallet?
Android: Android 9 or higher with NFC turned on.
Google Wallet: The latest version of Google Wallet app (recommended).
Room Key in Apple Wallet FAQ
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